What Our Customers Are Saying     

"Voice Communications Demystified allows you to master voice communication basics at your own pace without ever leaving your home or office. It thoroughly covers the essentials of voice communications. The combination of animations, full audio, scrolling text, searchable glossary & acronyms brings together the pieces of a complex industry in a way that is easy to grasp. The detailed explanations and knowledge tests round out a great training tool."

- Jim Oliphant, Adelphia Business Solutions

"Bud Bates is simply a professional who has a total grasp of the telecommunications industry."

- KMC Telecom Participant

"Best instructor I've had yet at Nortel. Also the very best telephony instructor I've ever had. Amazingly presents the subject matter with clarity to be well understood. Good sense of humor and interesting!"

- Attendee, Nortel Networks, Richardson, TX

"Bud Bates' expertise and credibility impresses not only our training program participants, but our customers as well. In seminars designed especially for customers, he partners with our organization to educate on our industry, our company, and the contribution KMC can make to their business with our products, technology, and service."

- Madeleine A. Sidelnik, Director, Training And Development, KMC Telecom

"In my experience, one of the key services that differentiates TCIC from all other vendors I have contact with, is TCIC's willingness to meet our needs. This has been especially valuable with regard to the content of the training. All material is consistently updated and course customization has been extremely "value add" for the Nortel Networks population.

The instructors have consistently received excellent reviews and our employees have expressed their admiration for the depth of experience brought to the training. Personal anecdotes and experiences have contributed to the success of our training programs.

So thank you many times over for the fantastic work you've done and continue to do for Nortel Networks voice training."

- Jessica Chaikowsky, Nortel Networks Employee Training