Voice Communications
Demystified
1-Day Session

This is a one-day session designed for employees who do not work with technologies every day, new employees and sales/marketing personnel focused on servicing the voice side of the industry. The concepts and discussion items will be presented in a nontechnical approach as much as possible. The course will focus on the industry as a whole, dealing with the providers, carriers and the regulatory changes taking place. The Telephony industry is being reshaped by deregulation and new markets being developed with the introduction of competition at the local loop. Find out what is going on, and how it affects your business!

 Chapter 1 - Pre and Post Competitive Market
Who are the current providers
Who the new providers are likely to be
What the impact is on the industry in general

 Chapter 2 - The Telephony Hierarchy
How the network is organized to provide basic telephony services
The Local Loop
Circuit switching vs. Private Line access
Feature Groups and what they mean
Lines vs. Trunks and what the differences are

 Chapter 3 - The Basics of Voice Communications
The Telephone set and its evolution
What the set is actually doing and why
Analog Communications
Digital Communications
Recognizing impairments that affect voice communications

 Chapter 4 - The New Providers and Markets for Products
Competitive Access Providers (CAPs)
Competitive Local Exchange Carriers (CLECs)
Cable TV Companies (CATV)
Electric Companies
New Wireless Providers

 Chapter 5 - Positioning in the New and Emerging Marketplace
Central Office Technologies (CO)
Customer Premises Equipment (CPE)
Private Branch Exchanges (PBX)
Key Telephone Systems (KTS)
Central Office Exchange Services (Centrex)

 Chapter 6 - The Converging Local and Long Distance Business
Local Access
Long Distance Services
Intermediate Access Points
New Pricing Challenges Facing the Providers

 Chapter 7 Voice Processing Overview
Voice Messaging and Mail
Automated Attendant
Automatic Call Distribution Systems (ACD)
Voice Recognition and Response Systems

 Chapter 8 - Tying it all together

© 2001 - TCIC

Call us at 1-800-322-2202 for more information about our instructor-led training.